EXCHANGES AND RETURNS INFORMATION

Exchanges and returns in Dubai

If you are not satisfied with your order for any reason (size, color, fitting), you must send the return parcel of saleable merchandise within 7 days from receiving the order.

Make sure the merchandise you return is in its original condition, tags, receipts and packaging included, otherwise we will be unable to accept your return and issue a refund. Incomplete, worn or damaged returns will not be accepted.

To submit a return or exchange request, fill out the Return form. If you would like to exchange an item, please specify the size and color you wish to receive in return. As next, a customer support will contact you and offer to arrange a return using the Naqel courier service. Our customer team will provide you with the return label.

Please be aware that the tear-off receipt of the invoice inserted in the parcel must be filled out and sent back along with the items for us to promptly process your return and refund the money.

The return fee is 15 AED.

Your return or the cost difference (in case of exchange) will be refunded with the same payment method as the one used to make the original purchase. Please allow up to 10 days for your return to be processed and money to be credited to your account.

You can contact us via email shitrendy@shitrendy.com, by phone or WhatsApp.